NeueHouse reserves the right to modify and amend these House Rules from time to time in its sole and absolute discretion. Hosting of these House Rules, as amended, on the Member Portal or NeueHouse website shall constitute notice of same to the Member and the Member’s agreement to abide by the House Rules.
You are entitled to use the House solely for the general purpose of your Membership under the terms of your Membership Agreement, including notably the House Rules. NeueHouse reserves the right to approve or disapprove of any use of the House or your Member Space that does not comport with the House Rules and any and all applicable laws, codes, rules or regulations. Office space use of a retail, medical, or other nature involving visits by the public is not permitted.
You will need your NeueHouse Membership card to access the House. To check-in tap your NeueHouse card at the front desk each time you enter the House.
NeueHouse Access and Membership Card Use
Your Membership card is for your use only. If your Membership card is lost or stolen, please immediately notify Membership to request a replacement card. Additional or replacement Membership cards and studio keys are available at a cost detailed in the Additional Fees + Charges document.
You acknowledge that Membership cards (including, but not limited to, keys, key cards, key fobs and other such items used to gain physical access to the House) remain the property of NeueHouse. You shall make efforts to safeguard NeueHouse’s property and shall be liable for replacement fees and any related damages should any such property be lost.
If you have a Resident Studio membership you, and each Resident Team Member identified on the Schedule of Members will also receive a studio key. If you have a Resident Team, each Resident Team Member identified on the Schedule of Members will also receive a studio key.
You shall not attempt to (or allow others to) gain unauthorized access to the servers located at or serving the House or any content of any other Person.
You shall not attempt to (or allow others to) gain unauthorized access to restricted areas.
Neither you nor your guests may use the House, or any services offered to conduct or pursue any activities prohibited by law or for which you or your guests are not authorized (including the downloading of music, software, movies or any other activity that violates intellectual property laws). You will be strictly liable for the activities of your guests.
You agree not to conduct any activity that is generally regarded as offensive to other people, such as involvement in hate groups and/or their ideologies, activities involving pornographic or sexually explicit materials or obscenities, whether written, oral or in any form or medium known or to be created. No harassment, sexual or otherwise, will be permitted in the House. Any such harassment will be immediately reported to the General Manager. If the General Manager or other NeueHouse personnel find in their sole discretion that a complaint is justified, the offending party’s Membership may be immediately terminated in NeueHouse’s sole and absolute discretion, without any refund of Membership Fees.
You agree not to conduct any activity that may be illegal and/or hazardous to other persons in the building.
You agree to refrain from any activities that may be disruptive, including, but not limited to, acts of a disorderly nature or excessive noise. No speakerphones may be used outside enclosed phone booths or conference rooms.
You may not upload any files that contain or may contain viruses, “Trojan Horses,” worms, time bombs, candlebots, corrupted files, or any other similar software, whether known or unknown, that may damage or disrupt the operation of any NeueHouse systems or equipment or that of any other member or third party.
No weapons of any kind are permitted in the House. Possession of weapons in the House is grounds for immediate termination of Membership without any refund.
Contact Information Requirements & Change Notice
We require all Members to have current profile and contact details including recent photo, phone, email, home and billing address on file. You agree to promptly update your Member Portal information or notify membership of any changes to your profile and contact details within 24 hours of change. Your current information is required in order to receive notices from us. NeueHouse will not be responsible for any missed communications due to your failure to comply with the above.
You are permitted two guests for three hours at any time during the day. Guests may not stay for consecutive three-hour periods, unless pre-authorized by the membership team. Guests who remain in the House beyond three hours will be asked to leave. Conference room attendees may stay for the duration of the meeting.
Your guests must sign in and remain with you at all times. Guests are not permitted into the House unless you are present.
Members can face suspension or termination for the following:
- If a guest attempts to enter with a Member’s card without the Member present.
- If guest(s) does not follow House Rules.
Mail and Deliveries
Only Gallery & Resident Members may use the House address to receive mail and other small deliveries, which will be distributed to Members on a regular basis. Following any termination of your Membership, you are responsible for having your mail forwarded to your new address.
NeueHouse may extend a courtesy hold of your mail for a short time in its sole discretion but is not obligated and will not be liable for any failure to do so. Should your package be too large to deliver, we will notify you immediately. Packages will be held for a maximum of 10 days after which, packages will be returned to sender. NeueHouse is not responsible for storing mail or packages.
Please be respectful of NeueHouse and your fellow Members when on premises. Gym attire is not permitted, and shoes must be worn at all times. Please advise your guests of these standards before their arrival; you are responsible for ensuring your guests abide by the House Rules.
Our community thrives on shared values of privacy and respect. While we encourage active participation in social media, please don’t photograph, tag or otherwise discuss others within NeueHouse without their permission.
Children in the House
If you bring your child/children into the House, please be mindful that the same guest rules apply and you are responsible for their behavior. Children must be accompanied by a guardian at all times and disruptive behavior cannot be permitted.
Resident Members only are permitted to bring one dog that weighs less than 25 pounds to NeueHouse. If permitted, we require your dog to be well-groomed, house trained and obedient. Dogs are strictly prohibited from entering the restrooms and designated food and beverage areas throughout the House. Dogs are not permitted on the furniture. Dogs are required to be on leash at all times in the gallery and communal areas. Guests are not permitted to bring dogs into the House. Members are not permitted to bring any other type of pet into the House. All dogs must be registered in advance and the Member must execute and abide by the NeueHouse Pet Policy and Waiver. Studio and Atelier Members are able to bring pets once the waiver is processed.
Please RSVP and confirm attendance at NeueHouse events. If you are no longer able to attend an event, please inform us at least 24 hours in advance. Any Member failing to follow event guidelines will no longer be permitted to RSVP or attend events. Members may bring one guest per event, unless otherwise stated.
The NeueHouse staff are here to take care of you while you are in the House. In the same way that respectful behavior is required amongst Members, we require the same consideration for our staff; inappropriate conduct with any staff member within NeueHouse will lead to the immediate revocation of your membership.
Noise Level & Audio/Video Sound
Videos, calls, music and presentations cannot be played through laptop or mobile device speakers at any time except in phone booths or conference rooms with doors closed. Please use headphones.
Out of respect to your neighbors, please keep all conversations at an appropriate volume level.
For marketing purposes, NeueHouse reserves the right to photograph or video Members while in the House. Should there be a photo or video shoot in the common areas of the House, all Members reserve the right to decline being photographed or filmed.
Please refrain from using pictures of the House for your company website or otherwise without written approval from NeueHouse.
The placement of promotional materials is not permitted.
All Members and their guests are obligated to abide by the House’s smoking policy then in effect and to all applicable no-smoking governmental laws, rules and regulations. No smoking (including e-cigarettes and vapes) is allowed in any area of the House including outdoor terraces and rooftops.
All Members who require proof of insurance under the current Terms & Conditions are required to update NeueHouse immediately in the event of any changes in coverage.
Aesthetic Maintenance: Gallery Floor + Communal Spaces
You agree not to bring additional furniture, appliances, furnishings or decorations into the House or install satellite or microwave antennas, dishes, cabling, technology or telecommunications lines in the House without the prior written consent of NeueHouse. Such consent may be withheld at NeueHouse’s sole and absolute discretion.
You acknowledge that carts, dollies, and other freight items may not be used in the passenger elevator or stairwells except by appointment made with the General Manager of your NeueHouse, at their discretion.
You agree not to store property or materials in common areas or hallways, other than the assigned or rented storage cabinets.
Food & Beverage
Outside food and beverage is not permitted in the Gallery or other shared areas of the House. Please do not arrange for delivery of food and beverage to the House.
Please utilize the cabinets storage provided for all paperwork, files, office supplies and other personal effects. In an effort to preserve our aesthetic environment, we please ask that you keep your space neat and free of refuse. Please maintain the location of desks in their original layout.
To preserve the finished surfaces of the facilities, please maintain all artwork, posters, hanging papers and other decor only on the pin board panels provided, and please keep glass panels flanking either side of door clear of any writing, sticky notes, shelving, or other decoration. In addition, we ask that you not hang any items from the top horizontal support frame of office enclosures.
You will be provided with a task light for each desk by NeueHouse, and additional lights are available upon request. Please contact the General Manager of your House for more information.
Unless required for medical reasons (and approved by the House), chairs for your use will be provided by NeueHouse.
The name of your company will be identified by an adhesive sign provided and installed by NeueHouse.
All other décor not listed above will require approval from the House. Please contact the General Manager or Membership for more information.
Interpretation of the Guidelines
In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Membership Department, whose decision shall be final.
Violation of the House Rules or the terms in this section may result in NeueHouse reporting such conduct to appropriate law-enforcement agencies and the immediate termination your Membership. You are responsible for the actions of all persons that you, your agents, assigns or invitees allow or invite to enter the House. You, your agents, assigns, and invitees acknowledge that at no time shall you or they allow a party unknown to them to enter the House and that such action may result in the termination of the Membership.
NeueHouse reserves the right to terminate any membership at any time, in its sole discretion as per the Terms + Conditions.