House Rules
Posted Date: 16 March 2026
The following terms (the “House Rules”) form part of your NeueHouse Membership Agreement with NeueHouse and are enforceable in accordance with the terms therein. The House Rules should be read in accordance with the Terms & Conditions (the “Terms & Conditions”). We reserve the right to modify House Rules at any time via written notice to the Primary Member. The modified terms will become effective immediately as stated in such notice. By continuing to use the services associated with your membership after the effective date of any modifications to these terms, you agree to be bound by the modified terms. Any capitalized terms not defined herein shall have the meanings assigned to such terms in the Terms & Conditions.
COMMUNITY VALUES
Community at NeueHouse is the people and programs that create a sense of belonging, so people can be their best selves and do their best work. NeueHouse cares about its people and Members in order to inspire them to care more about each other and their WorkPlace. We strive to catalyze relationships, learning, and wellbeing for people and teams to grow and thrive.
The NeueHouse community respects the autonomy and accountability of each Member. We can create the best experience for our fellow Members by understanding and adhering to the House Rules. We seek to cultivate the following values: Connectedness, Awareness, Respect, Empathy (CARE).
Connectedness: We are an open platform where everyone who makes NeueHouse come alive is part of our community -- Members, guests, employees, landlords, partners, vendors, and the people, neighborhoods, and organizations of the cities where we live.
Awareness: There is mindfulness and purpose to everything we do. We understand that psychological safety is the key to any team and community’s success. We foster this and build trust. This affects the depth of connection with our people, impact, and performance.
Respect: We value diversity, inclusion, and equality. People and innovation thrive when different perspectives are in the room. We treat each other the way we want to be treated, and we are accountable to each other and our work. We strive for the foundational etiquette of a respectful workplace, honoring the trust bestowed upon each of us.
Empathy: We seek to understand the perspective, needs, and feelings of others -- including our clients, Members, guests, partners, attendees, and employees. This is important to making educated decisions to better our products, our work, and the world.
PROFESSIONAL CONDUCT
NeueHouse WorkPlace is designed to be a comfortable, productive work environment for all Members. As such, we expect each Member to conduct themselves in a professional and courteous manner when on the Main Premises. NeueHouse holds the sole discretion of entry to the Main Premises and the WorkPlace. Should the attendance of any Member or guest be determined illegal, disruptive, inappropriate or potentially a legal or reputational liability, inconsistent with these House Rules or the Terms & Conditions, NeueHouse reserves the right to refuse service or entry, or to expel such Member or guest from the Main Premises at any time for any reason or no reason or terminate the Agreement.
MEMBERS
We require all Members to have a current profile in the Member Portal. You may choose to self-publish your profile which will show your contact details which may include recent photo, phone, email, home and billing address on file. You shall update your Member Portal information or notify the Member Experience Team of any changes to your profile and contact details within 24 hours of change. Your current information is required in order to receive notices from us. To the extent your Membership includes more than one Member, you may transfer each Membership no more frequently than once every 1 months, subject to the Terms & Conditions. NeueHouse reserves the right to deny a Membership transfer if you are abusing the Membership transfer policy, as determined by NeueHouse in sole discretion. All Members must be at least 18 years of age.
GUESTS
The guest policy is intended for occasional visitors for the business purpose of meeting with Members, not for routine or repeat use of the space. All guests must be at least 18 years of age and will be held to these House Rules as if they are Members.
Access and Supervision
Non-Studio Memberships: You are permitted up to three (3) guests per Member during the day.
Studio Memberships: You are permitted up to ten (10) guests per Member Company during the day. For more than ten guests, you must coordinate with the Member Experience Team and ensure all guests are contained within your Studio or a bookable conference room.
ATTIRE
At NeueHouse, we aim to encourage and provide the best work environment for all of our Members and Guests. We value diversity and self-expression through personal style. Please be professional and respectful of members of our team and your fellow Members when on premises. All Members and Guests must be fully clothed, including shirts and shoes at all times.
ANIMALS
Members only are permitted to bring one dog that weighs less than 25 pounds to NeueHouse if Member executes and abides by the terms and conditions of the NeueHouse Pet Dog Waiver and Registration Form. Guests are not permitted to bring dogs into NeueHouse. Members are not permitted to bring any other type of pet into NeueHouse. Building rules and regulations and local laws will supersede any other guidance surrounding animals on premises.
SHARED RESOURCES
The WorkPlace is a shared space. Its resources, including but not limited to, printers, mail delivery, snacks, beverages, tables and seating, common spaces, Bookable Rooms, phone booths, Respite Rooms, terraces, events and community, are for the benefit of all Members. Permanent monitors are not permitted in the Gallery Area, excluding Atelier desks. If we determine that any Member is abusing the availability of any shared resources to the detriment of other Members, we reserve the right to address the concern with the Member in question, including by charging additional fees for any excessive use of resources or limiting access to resources, as may be applicable.
BOOKABLE ROOMS
To make use of the bookable meeting rooms, Members must reserve a meeting room via the Member Portal. Bookable rooms are intended to be used by two or more Members for a scheduled meeting, discussion, or presentation, and are not intended for continuous, everyday work. Bookable rooms do not have time limits, but are charged per hour and added to your monthly invoice. NeueHouse reserves the right to change room booking fees and may do so at NeueHouse's sole discretion with notice provided to Members. Members are advised to check in with their company leadership regarding any company-specific policies.
Notwithstanding the foregoing, Executive Floor Members have exclusive booking privileges for Bookable Rooms and lounges on the Executive Floors.
As a courtesy, Studio, Gallery and Atelier Members may use NeueHouse as a business address. Salon Members may purchase the use of NeueHouse as a business address as a monthly add on. These services are intended for business use only. Please speak with your Member Experience Team or get in touch via the Member Portal or frontdeskms@neuehouse.com to have mail services added to your account. Note that mail may be returned to the sender if you have not subscribed to this service. NeueHouse shall not be liable for any mail or packages received without a NeueHouse employee’s signature indicating acceptance. Should your package be too large to deliver, we will notify you. NeueHouse is not responsible for storing mail or packages. Upon termination or expiration of your Agreement, Member is solely responsible for arranging the forwarding of all mail and packages. NeueHouse is not responsible for handling, storing, or forwarding any mail or deliveries received after the final day of your Membership, and any such items may be returned to the sender.
DELIVERY
For large packages or furniture deliveries requiring use of a freight elevator, certificates of insurance (COIs) are required. Other guidelines and hours of operation may vary from property to property. Our accepted carriers include UPS, FedEx, DHL, and USPS. If you schedule a delivery with a carrier that is not with one of these carriers, different insurance may be required or NeueHouse may reserve the right to deny the delivery. Please contact Member Experience Team for property-specific guidelines.
LOCKERS
Lockers may be available for use in the Main Premises. Certain lockers are designated for long-term use, subject to additional fees. No lockers may contain perishable food. NeueHouse is not responsible for any items stored in the lockers.
ELEVATOR
In order to keep the elevators available and functional for all Members, carts, dollies and other oversized items may not be used in the passenger elevator except with NeueHouse’s prior permission. In order to use the freight elevator for such items a certificate of insurance may be required by the Building and other restrictions and charges may apply.
AESTHETIC MAINTENANCE OF THE GALLERY
You agree not to store property or materials anywhere other than your assigned lockers, Atelier Desk or Studio.
BUILDING ALTERATIONS
Requests for alterations, installations, or repairs should be directed to the Member Experience Team. You may not make any structural or nonstructural alterations or installations of wall attachments, furniture or antennae in the building without prior approval by us. You may not install any locks in any portion of the areas controlled by NeueHouse, unless authorized by us in writing and in advance. In the event that any alterations or installations are made, you shall be responsible for the full cost and expense of the alteration or installation, and, prior to the termination of the Agreement, the removal of such items and the restoration necessitated by any such alterations. To the extent that we incur any costs in connection with such alteration, installation or removal which are not otherwise paid by you we shall deduct such costs from the Service Retainer. In no event are you permitted to perform any of these actions. Only our facilities staff or a NeueHouse approved vendor is entitled to perform an alteration, installation, removal or restoration.
BUILDING ACCESS
NeueHouse and/or the building in which the WorkPlace is located may require certain personal information from Members and guests for health, safety, and/or security purposes or pursuant to building policies. You are responsible for informing Members and guests that they may need to provide such information, for promptly providing any such information and for the accuracy thereof. NeueHouse will process personal information it collects in accordance with its privacy notice (https://convene.com/privacy-policy/). Any keys, key cards and other such items provided to you for accessing the building and the WorkPlace are exclusively owned by NeueHouse. You may not make any copies of any keys, keycards or other means of entry to the Studio or the Main Premises or lend, share or transfer any keys or keycards to any other person, including other Members or any third party, unless authorized by us in advance. You are liable for the costs of replacing any such items which are lost or damaged.
NETWORK ACCEPTABLE USE
When connecting to the internet or accessing other services through our Network, you must abide by our Acceptable Use Policy (https://convene.com/acceptable-use-policy/). This policy applies to all Members and their guests.
NOISE LEVEL & AUDIO/VIDEO
Please be respectful of your fellow Members, especially when taking phone calls or listening to audio in the Gallery Area. Furthermore, Members occupying Studios must ensure conversations, calls, and audio are maintained at a reasonable volume to avoid disruption to adjacent Members. Headphones are required to limit distractions to your neighbors. All calls taken in our Gallery Area should be kept to a short duration at low volume and never on speakerphone (phone or computer). Longer meetings and/or calls require the use of a phone booth or bookable meeting room. At sole discretion, NeueHouse reserves the right to ask Members to have discussions or calls in bookable meetings rooms or phone booths.
TECHNOLOGY
Your computers, tablets, mobile devices and other electronic equipment must be (i) kept up to date with the latest software updates provided by their applicable software vendors and (ii) kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations. We reserve the right to remove any device from our networks that pose a threat to our networks or users until the threat is remediated.
OTHER MEMBER PROPERTY
NeueHouse WorkPlace is a shared space. You may not take, copy or use any physical property, information or intellectual property belonging to other Members or guests, including without limitation any confidential or proprietary information, personal names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property, or modified or altered versions of the same, and this provision will survive termination of the Agreement.
NEUEHOUSE INTELLECTUAL PROPERTY
You may not take, copy or use for any purpose the name “NeueHouse” or any of our other business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property or modified or altered versions of the same, or take, copy or use for any purpose any pictures or illustrations of any portion of the area of the building controlled by NeueHouse, without our prior consent, and this provision will survive termination of the Agreement.
PROMOTIONAL MATERIAL
The placement of promotional materials is not permitted.
PHOTOGRAPHY
For marketing purposes, we reserve the right to photograph or video Members while in the Gallery Area. Please refrain from using pictures or videos of the NeueHouse WorkPlace for your company website or otherwise without written approval from NeueHouse. If you would like to take photos or video in NeueHouse WorkPlace, please contact us via the Member Portal for permission/guidance.
SOCIAL MEDIA
Our community thrives on shared values of privacy and respect. While we encourage active participation in social media, please do not photograph, tag or otherwise discuss others without their explicit permission.
FOOD & BEVERAGE
All Members are encouraged to eat and drink at the restaurants on premise. The delivery of food, beverage, or alcohol is prohibited. Do not arrange for the delivery of food, beverage, or alcohol to NeueHouse. Third-party catering is strictly prohibited in all areas of NeueHouse. Storage of personal alcohol of any kind is strictly prohibited in all areas. Outside food and beverage is not permitted in the Gallery or other shared areas of NeueHouse.
ALCOHOL CONSUMPTION
Alcoholic beverages may be made available on the premises for those Members legally permitted to drink. We expect that our Members will use reasonable judgment in consuming alcohol on the premises and reserve the right to address any abuse of this policy at our discretion. You shall be solely and fully responsible for ensuring that no alcohol is consumed by you or any of your Members or guests who are younger than the legal age for consuming alcohol in the applicable jurisdiction.
TEAM GATHERINGS & EVENTS
All internal team gatherings by a Member that exceed the standard guest or meeting room policies (such as those requiring communal space or specialized setup) must be approved by the Member Experience Team prior to the gathering. The Member must provide reasonable notice and complete all required paperwork. All such gatherings shall be subject to these House Rules and any other reasonable requirements as determined by NeueHouse in our sole discretion. All team member gatherings by a Member must be approved by the Member Experience Team prior to the event. The Member will provide us with reasonable notice and complete all paperwork required by us prior to hosting such a gathering such event. All team gatherings shall be subject to these House Rules and any other reasonable requirements as determined by NeueHouse in our sole discretion.
NEUEHOUSE MEETINGS & EVENTS
All events and guests shall be subject to these House Rules and any other reasonable requirements as determined by us in our sole discretion. WorkPlace Members should treat all NeueHouse meetings and event guests with the same respect as your fellow WorkPlace Members. In the event that the NeueHouse meetings/event space is subject to a buy-out, as communicated to you by NeueHouse staff, you shall not be permitted to access the NeueHouse meetings/event space for the duration of such buy-out. Individual company events are not permitted within the Gallery Area. Member Company events may take place only within dedicated Studio or with a signed agreement for a NeueHouse meeting/events space.
NEUEHOUSE STAFF
The NeueHouse staff is part of our community who are highly trained and here to take care of you while you are working and socializing in the WorkPlace. We expect that you will treat our staff and the building staff with the same respectful behavior as you treat other Members. Inappropriate conduct towards any staff member may lead to the immediate termination of the Agreement.
SMOKING POLICY
Due to government laws, rules and regulations, no smoking (including any electronic cigarettes, vaporizers, or similar products) will be permitted on the premises at any time. This policy extends to outdoor areas/terraces managed by NeueHouse.
PROHIBITED ACTIVITIES
Without limiting any of the other House Rules or the Terms & Conditions, no Member may (i) perform any activity or cause or permit anything that is reasonably likely to be disruptive or dangerous to us or our other Members, landlord, building management, or our or their employees, guests or property, including without limitation the Studio or the Main Premises, (ii) conduct or pursue any illegal or offensive activities or comport themselves to the community in a similar manner, (iii) engage in any sexual acts or sexually offensive conduct anywhere in the area controlled by NeueHouse, (iv) allow any person to enter the building without registering such person as a guest and performing any additional required steps according to our policies, (v) bring any weapons of any kind, or any other offensive, dangerous, flammable or explosive, hazardous or inherently dangerous materials into the area controlled by NeueHouse, (vi) bring illegal drugs into the area controlled by NeueHouse, (vii) misrepresent himself or herself to the NeueHouse community, (viii) use the WorkPlace in a capacity involving frequent visits by Members of the public (including a use in a “retail” or “medical” capacity), (ix) use WorkPlace for residential or overnight stay, or (x) use our mail and deliveries services for fraudulent or unlawful purposes, and NeueHouse shall not be liable for any such use.
OTHER POLICIES & INTERPRETATION
In addition to these House Rules and the requirements under the Terms & Conditions, you agree to comply with any rules, policies and/or procedures provided to you in writing by our landlord or by NeueHouse staff. In the event of any dispute arising as to the meaning or interpretation of these House Rules, the matter shall be referred to the NeueHouse leadership team whose decision shall be final.
The terms in these House Rules form part of your Agreement with NeueHouse and are enforceable in accordance with the terms therein. The House Rules should be read in accordance with the Terms & Conditions. We reserve the right to modify House Rules at any time by posting a revised version at NeueHouse Full Time Membership Terms & Conditions or by sending an email to the Primary Member. The modified terms will become effective upon posting or, if we notify you by email, as stated in the email message, whichever is earlier. By continuing to use the services associated with your Membership after the effective date of any modifications to these terms, you agree to be bound by the modified terms. Any capitalized terms not defined herein shall have the meanings assigned to such terms in the Terms & Conditions.